Refund & Cancellation Policy
Last updated: August 2026
Free trial
Every BrandRafter plan begins with a 7-day free trial. During the trial you have full access to every feature included in the plan you selected, and no payment is collected. The trial is your evaluation period — we encourage you to build and publish your site before deciding to continue.
Refunds
If you choose to continue after the trial, your subscription begins and payment is collected for the billing period you selected. Once a payment has been processed we do not issue refunds, because the free trial already gave you full access to evaluate the service at no cost.
Cancellation
You may cancel your subscription at any time. Your website stays live and your dashboard stays editable until the end of the billing period you have already paid for. After that date your site is unpublished and editing access is removed. We retain your content for 30 days after cancellation so you can reactivate without losing anything.
How to cancel
Contact us on WhatsApp at +91 91062 75629 or email hello@brandrafter.com from the address on your account. Cancellation takes effect at the end of your current billing cycle — you will not be charged again.
Incorrect or disputed charges
If you believe a charge was made in error, contact us within 7 days of the charge and we will investigate. Where a charge is found to be incorrect we will reverse it to the original payment method within 5 business days of confirming the error.
Questions
If anything here is unclear before you subscribe, ask us first — WhatsApp +91 91062 75629 or hello@brandrafter.com. We would rather answer a question than take a payment you did not intend to make.